Shipping Policy
Effective Date: July 16, 2025
Thank you for shopping at Freossi. We are committed to providing you with the best possible shipping experience. Please read our shipping policy carefully to understand how we handle your orders.
1. Shipping Locations
We currently offer shipping to the United States and internationally. Please note that there may be some restrictions on certain products and regions. If we are unable to ship to your location, we will notify you during checkout.
2. Shipping Methods and Rates
We offer several shipping options, including standard, expedited, and express delivery. Shipping rates are calculated based on the destination, package size, and selected delivery method. The available shipping options and rates will be presented to you during checkout before you complete your purchase.
3. Processing Time
Orders are processed and shipped within 2-3 business days of order placement, excluding weekends and holidays. Please note that it may take longer during peak seasons or sales events. You will receive a confirmation email with tracking information once your order has shipped.
4. Delivery Time
Delivery times vary depending on the shipping method chosen and the destination. Please refer to the following estimated delivery times:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-4 business days
Express Shipping: 1-2 business days
Please be aware that these are estimates and actual delivery times may vary based on weather, holidays, and other unforeseen circumstances.
5. Order Tracking
Once your order is shipped, you will receive an email containing a tracking number. You can use this tracking number to check the status of your order on the carrier’s website.
6. Shipping Costs
Shipping costs are calculated based on the shipping method, destination, and the weight/size of your order. You can view the shipping costs during checkout before finalizing your purchase.
7. International Shipping
We offer international shipping to select countries. International shipping times and rates may vary, and additional customs duties, taxes, or fees may apply, depending on your country. You are responsible for any import fees, tariffs, or duties that may be assessed by customs upon arrival.
8. Lost or Damaged Items
We are not responsible for any lost, damaged, or stolen items once the package is delivered to the carrier. However, if your package is lost or damaged during transit, please contact us immediately at support@freossi.shop, and we will work with the carrier to resolve the issue.
9. Address Accuracy
Please ensure that your shipping address is correct when placing an order. We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses. If an address is entered incorrectly, please contact us immediately, and we will assist in updating the details before shipment.
10. Shipping Restrictions
Certain products may have shipping restrictions based on size, weight, or local regulations. We reserve the right to cancel or modify any order that cannot be shipped due to these restrictions.
11. Returns and Exchanges
Please refer to our Returns Policy for information on how we handle returns and exchanges.
12. Customer Support
If you have any questions about your order or need assistance with shipping, please don’t hesitate to contact us:
Email: support@freossi.shop
Phone: +1 (352) 512-4159
Address: 1525 N Williams St, Denver, CO 80218, United States
Thank you for choosing Freossi. We appreciate your business and are here to ensure your order is processed and delivered as quickly as possible.