Frequently Asked Questions (FAQ)
Welcome to the Freossi FAQ page! We’re here to help with any questions you might have about our products, services, or anything related to your pet’s care. If you don’t find the answer you’re looking for, feel free to contact us directly.
1. What is Freossi?
Freossi is a premium pet accessory brand dedicated to providing high-quality products designed to improve the lives of pets and their owners. We offer a range of essentials, including grooming tools, comfortable pet beds, durable toys, and much more. Every item is created with love, care, and the well-being of your furry family members in mind.
2. Where is Freossi located?
Our store is located at:
1525 N Williams St, Denver, CO 80218, United States
You’re always welcome to visit us in person! If you have any questions, feel free to reach out via phone or email.
3. How can I contact Freossi?
You can contact us through the following methods:
Phone: +1 (352) 512-4159
Email: support@freossi.shop
We aim to respond to all inquiries promptly and are happy to assist with any concerns or queries you may have.
4. What types of products does Freossi offer?
We offer a variety of pet accessories, including:
Pet Beds – Cozy, supportive, and designed to provide comfort for your pet.
Toys – Durable and engaging toys that stimulate your pet’s playtime.
Grooming Tools – Essential products to help maintain your pet’s health and appearance.
Leashes, Collars, and Harnesses – Safe and stylish options for walking and training.
Health & Wellness Products – Accessories to support your pet’s overall health.
Every product is designed with both functionality and comfort in mind.
5. Are your products safe for my pet?
Yes, safety is our top priority. We work closely with veterinarians, product designers, and animal care experts to ensure that all our products meet the highest safety and quality standards. Each item is rigorously tested to guarantee that it is safe for your pet to use.
6. Do you offer international shipping?
At this time, we only offer shipping within the United States. We are exploring options to expand our shipping services in the future, and we’ll update our customers when international shipping becomes available.
7. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
8. Can I return or exchange an item?
Yes, we accept returns and exchanges on most products within 30 days of purchase. The item must be in unused, original condition, and you will need proof of purchase. Please visit our Return & Exchange Policy page for more detailed information.
9. Do you offer gift cards?
Yes! We offer gift cards for any occasion. You can purchase gift cards directly on our website. They are available in various denominations, making it easy to give the perfect gift for any pet lover.
10. How do I stay updated on new products and promotions?
To stay informed about the latest products, promotions, and news, subscribe to our newsletter at the bottom of our website. You can also follow us on social media for updates, exclusive offers, and behind-the-scenes content.
Still have questions?
Feel free to reach out to us at support@freossi.shop or call +1 (352) 512-4159. We’re here to help!